Frequently asked
questions

ABOUT US

What is Big Fan ?chevron

We are a progressive sports collectible marketplace that enables fans to collect, trade and engage with their teams and hero’s.

We strive to produce leading design, immersive statistics and engaging functionality.

NFTs, or digital representations of physical things, are at the core of our technology enabling the Big Fan experience.

Once a Big Fan collectible exists in the digital world it opens up a whole new gateway of experiences for fans.

What is a Big Fan Card?chevron

A Big Fan Card is an officially licensed digital collectible of an athlete or sporting personality. We use blockchain technology which allows fans to prove ownership and scarcity (fixed supply). These Big Fan Cards are freely tradeable and will in time unlock access to different experiences.

Each collectible enjoys many of the attributes of other blockchain-assets: it cannot be copied or taken away from you. Users also enjoy access to the complete digital history of the card.

What is an NFT?chevron

NFTs are tokens that we can use to represent ownership of unique items. They let us tokenise things like art, collectibles, even real estate. They can only have one official owner at a time and they're secured by the Ethereum blockchain – no one can modify the record of ownership or copy/paste a new NFT into existence.

NFT stands for non-fungible token. Non-fungible is an economic term that you could use to describe things like your furniture, a song file, or your computer. These things are not interchangeable for other items because they have unique properties.

Fungible items, on the other hand, can be exchanged because their value defines them rather than their unique properties. For example, ETH or dollars are fungible because 1 ETH / $1 USD is exchangeable for another 1 ETH / $1 USD.

https://ethereum.org/en/nft

https://youtu.be/FkUn86bH34M

What is the Genesis Collection?chevron

A Genesis Collection is the first range of collectibles released from a rights holder.

Being involved in the GC gives holders of these collectibles benefits as a means of rewarding them for participating on this journey early on with the Big Fan family.

This support will also assist us advance this project and enable us to implement our roadmap over the coming months.

What sports will be available on Big Fan?chevron

We will initially start with Soccer and will announce more sports over the coming weeks.

What is a wallet and why do I need one?chevron

To fund your Big Fan wallet, you will need to possess a digital currency wallet first. A digital wallet acts like a bank account for your Ethereum cryptocurrency and collectibles. We recommend you to use the Metamask wallet interface, the most robust and reliable wallet today. You can install it as a plugin on top of your Chrome or Firefox browser. You can then fund this by debit/Credit card and Ethereum.

Note on how to fund :

https://metamask.io/faqs

What is a Metamask wallet?chevron

If you’re setting up a Metamask Wallet for the first time watch the videos below -for desktop and mobile version respectively- to understand how it works and how to get it set-up.

We’re testing the use of Metamask during this early release so any feedback you can give us via Discord.

Make sure you don’t forget your recovery key!

https://metamask.io/Wallet

https://youtu.be/GNPz-Dv5BjM

https://youtu.be/-bk0Ibnk1As

https://discord.gg/cpbwjESr

How long does it take for a transaction to complete?chevron

While we are normally able guarantee quick transactions with a maximum wait of 24 hours, delays associated with card and ETH transfers can sometimes happen. This is due to a surge in demand forEthereum-based transactions, there can be a significant increase in Gas fees.

Gas fees are payments made by users to cover the cost of the computing energy required to process and complete transactions on the Ethereum blockchain. When Gas fees are high card and ETH transfers can take up to a few days.

How do I buy a Big Fan Card?chevron

New Cards are available to buy at www.bigfan.io with your metamask account.

Genesis cards will be sold through our platform in a randomized format.

These cards are limited in supply and will not be available on big fan when they are sold out.

The secondary marketplace is opensea.io and the Big fan collectibles will be available there to purchase at different prices with your wallet metamask.

Simply go to Opensea and type in Big fan into the search bar and the selection of collectibles will come up – make sure they are our collectibles and not a variant by checking the sales status.

https://opensea.io

https://youtu.be/eYpz34noK6Y

How do I sell my Big Fan card?chevron

Open your Metamask wallet in Opensea and select the card you want to sell, if you are the owner it will ask to connect your metamask account – sign in and you’ll find an option to put the card up forsale. Enter the price and confirm by pressing sell.

https://youtu.be/eYpz34noK6Y

https://support.opensea.io/hc/en-us/articles/360063498333-How-do-I-list-an-NFT-to-sell-

How can I withdraw funds from my Big Fan wallet?chevron

When withdrawing funds from your wallet please check the following document :

https://metamask.io/faqs

What blockchain do we use?chevron

Our Big Fan Cards are built on top of the Ethereum blockchain, they are Non-Fungible Tokens(NFTs) built on the ERC721 standard. Great user experience, security and openness are important to us which is why we’ve used the Ethereum blockchain. You can audit our ERC721 smart contract and our exchange smart contract.

Check out our community resourceschevron

To help make the most of Big Fan, we would recommend:

- Keep up to the date with our FAQ’s!

- Join our Big Fan Community on Discord and follow us on Twitter and Instagram

When reaching out to our support team via support@bigfan.io please state the following:

- Place your question in the email subject line

- Describe as accurately as possible your issue

- Please use the email connected to your Big Fan account when contacting us

- If the issue is connected to a Big Fan Card(s), please link the Card(s) in your email

Please note the average turnaround time for a support email is 48 hours. We are working on improving our customer support so that we can handle your emails more quickly. Thank you for your patience.

Still got questions?

If you still can’t find an answer to your question please join our Discord channel here for a quick response or email us at info@bigfan.io and we’ll respond within 48 hours.

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